Client Privacy at RBC Dain Rauscher
Part of what you expect from RBC Dain Rauscher is information: about investment strategies, for example, or particular investments, or the market. But the information you provide RBC Dain Rauscher is equally important. Our understanding of each individual client is the foundation for all of the services we provide and offer. In other words, the better we know you, the better we can serve your investment needs. And in turn, we take on the obligation to keep the information we have about you private and secure.
Where we get information. Most of the information we collect about you comes directly from you for example, the answers you provide on your new account form. Information may also come from other applications, agreements or forms that you complete in order to receive our products and services. In addition, we maintain records of each of your transactions and holdings at RBC Dain Rauscher.
We also may receive information about you from companies affiliated with RBC Dain Rauscher. We are part of a family of companies known as RBC, comprised of Royal Bank of Canada and its subsidiaries. RBC is one of the largest providers of financial products and services in the world. If you are a client of another RBC company, we may receive information about you from that source.
In addition, we may obtain information about you from a consumer-reporting agency or from other parties (for example, your credit history or other facts relating to creditworthiness).
How that information is shared with third parties. We do not sell information about our clients. We only provide information about current or former clients to parties outside of the RBC family in the following ways:
- As necessary to process your business. For example, we provide your account and transactional information to the company that prints your account statement. Service companies in this category are prohibited by agreement from using information about you except for the narrow purpose for which we gave it to them.
- To companies who perform services on our behalf or with whom we have joint marketing agreements. A company performing services on our behalf would include, for example, a company that assists in a broad mailing of materials advertising our products or services. A joint marketing agreement is one where another financial institution offers a product or service jointly with RBC Dain Rauscher, such as Visa card access to your RBC Dain Rauscher account. These institutions, like those in the previous category, must limit their use of the information to the purpose for which it was provided.
- Where required or permitted by law or regulation. Examples include response to a subpoena, court order or regulatory demand.
- As authorized by you. You may direct us, for example, to send your account statements and confirms to a third party.
How that information is shared among RBC companies. We do not share information about you with other RBC companies without your consent, except within circumstances permitted by law. These include institutional risk management purposes, the sharing of aggregate data that does not identify a particular client, and joint marketing as described above.
Medical information. If you apply for an insurance product or service through RBC Dain Rauscher, such as an annuity, we may collect medical and health information from you or from others (for example, your health care provider), but only with your consent. If we receive medical or health information about you, we will not share it with any parties outside of RBC Dain Rauscher, including other RBC companies, unless you authorize it or disclosure is required by law.
Confidentiality and security. We consider all information we have about you to be confidential, including the fact that you are a RBC Dain Rauscher client (unless you tell us otherwise). Your information will only be handled in the manner described in this policy. Within RBC Dain Rauscher, we restrict access to information about you to those employees and authorized agents who need to know that information in order to provide products or services to you or for institutional risk management purposes. We maintain physical, electronic and procedural safeguards that comply with federal standards to maintain the confidentiality of your information.
You may have other questions about how we respect your financial privacy. Please feel free to call your RBC Dain Rauscher Financial Consultant, who will be more than happy to assist you.